Packet Integrity Policy

Last revised: 23 July 2026

Our commitment

Every crate leaving Appily fortythree is inspected for variety accuracy and transit readiness. If your order arrives in unacceptable condition, we will work with you under this Packet Integrity Policy.

Step 1 — Notify us promptly

Open a ticket through Track & Support within 48 hours of delivery. Attach clear photos of the shipping label, outer carton, and affected packets.

Eligible situations

• Wrong variety or quantity versus your invoice.
• Extensive mould, fermentation smell, or crushing that occurred in transit.
• Complete non-delivery after courier marks "delivered" without proof.

Exclusions

• Preference-based complaints (e.g., "too ripe" when within grade).
• Damage after successful delivery to the address you provided.
• Claims without photographic evidence or submitted after 48 hours.

Resolution options

Approved claims may receive a partial refund, replacement lot (subject to stock), or store credit. Refunds are returned to the original payment channel within 7–12 business days.