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01.01
How do I create an account?
Register with your email and password. A 6-digit OTP is sent to your inbox — enter it on the
Account page to verify before checkout.
01.02
Why must my email be verified?
Verified email ensures order confirmations, tracking updates, and seed desk replies reach you. Resend the OTP anytime from
Account if it expired.
01.03
Where is my order history?
Sign in and open
My orders to view past seed purchases, totals, and dispatch updates synced to your account.
02.01
How do I track a seed order?
Use your order number and email on
Track order. Status emails are sent after checkout and when dispatch milestones change.
02.02
Can I cancel or request a refund?
Open your order on the status page and submit a support form for cancellations, delivery issues, or refund requests. Our seed desk responds during working hours.
02.03
When will I receive confirmation?
An order confirmation email is sent immediately after checkout. UPI prepaid orders proceed to the payment gateway; COD orders are queued for moisture-safe packing once confirmed.
03.01
How is sowing seed packed for shipping?
Fruit is packed in ventilated moisture-safe packets to reduce bruising during transit. Delicate varieties receive extra cushioning where needed.
03.02
What if my order arrives damaged or wrong?
Report quality concerns within 24 hours of delivery with photographs. See our
Refund policy for eligibility and claim steps.
03.03
How should I store seed packets after delivery?
Keep packets sealed in a cool, dry place away from direct sunlight. Reseal after opening and use within the printed sowing window.
04.01
Which payment methods are accepted?
We accept UPI for prepaid orders and Cash on Delivery (COD) on eligible PIN codes. COD may include a ₹49 courier fee shown at checkout.
04.02
Do prepaid orders get free shipping?
Yes — UPI prepaid seed orders include free standard shipping. You are redirected to the payment gateway after placing the order.
04.03
Do you deliver across India?
Yes — we deliver nationwide subject to courier serviceability. Review the
Shipping policy for zones and handling details.
